Terms of Service

“Mivo Technologies” means Mivo Technologies [REGISTERED FORM — to be confirmed], with its address for notices at [ADDRESS — to be confirmed]. It owns the AX3L platform and all intellectual property in it, it provides the service, and it is the company that grants your business the right to use AX3L under section 9.

“Mivo North America” means Mivo North America LLC [REGISTERED JURISDICTION — to be confirmed], with its address for notices at [ADDRESS — to be confirmed]. It is an authorised broker: it sells AX3L subscriptions under licence from Mivo Technologies. It owns no part of the software. If you were sold your subscription by Mivo North America, it is the company you ordered from and it may be the company that invoices you.

“We”, “us” and “Mivo” mean both companies together where a sentence applies to both. Where only one of them is responsible for something, this agreement names that one.

Buying through Mivo North America does not change who owns AX3L, who licenses it to you, or who is responsible for running it — that is Mivo Technologies in every case. Nothing Mivo North America says or writes can vary these terms unless Mivo Technologies agrees to it in writing.

“You” and “your business” mean the company that holds the AX3L account these terms are presented in, together with every person you give a login to.

“AX3L”, “the platform” and “the service” mean the AX3L software, its websites, its mobile experience, its AI assistant and everything we provide with them.

Each customer business gets its own separate workspace on the platform. Your workspace holds only your data, and no other customer can reach it.

You must be a business, and the person accepting these terms must be authorised to bind that business.

You decide who gets a login and what role they hold. You are responsible for what the people you invite do in your workspace, for keeping their credentials private, and for removing access when someone leaves. The platform gives you the tools to do that; using them is your job.

Tell us promptly if you believe an account has been compromised. We may suspend a login immediately if we believe it is being used to harm the platform or another customer.

We will ask each user to turn on two-factor authentication and may require it. It protects your business data, and your money moves through documents this platform produces.

Your subscription, its price, its billing period and anything included beyond the standard plan are set out in the order or written offer you accepted, including any founding-member arrangement. Those commercial terms sit alongside this agreement.

Your order names the Mivo company you bought from, and that is the company you pay. Where you were sold by Mivo North America, your fees are payable to Mivo North America; where you contracted directly with Mivo Technologies, they are payable to Mivo Technologies. Paying the company named on your invoice discharges what you owe for the subscription either way, and you are never asked to pay twice for the same period.

Fees are quoted in Canadian dollars and are exclusive of GST and any other applicable tax, which is added where the law requires it.

Subscription fees are payable in advance and, except where these terms or the law say otherwise, are not refundable for a period already begun. If an invoice from us goes unpaid we may suspend the account after telling you, and we will give you a reasonable chance to fix it first.

If we change our prices we will give you at least 30 days' notice before the change applies to your next billing period.

Everything you put into AX3L — your clients, jobs, quotes, contracts, invoices, photos, messages and files — remains yours. We claim no ownership of it.

You grant us the limited permission we need to run the service for you: to store your data, process it, back it up, transmit it where you direct, and display it to the people you have given access. We use it for nothing else.

We do not sell your data. We do not use your business data to train AI models for other customers or for anyone else.

You can export your data from the platform while your account is active. On termination, see section 12.

You are responsible for the accuracy of what you enter and for having the right to hold it — including personal information about your staff and your clients.

We handle personal information in accordance with Canadian privacy law, including PIPEDA and Alberta's Personal Information Protection Act. In the language of that law you are the organisation responsible for the personal information in your workspace, and we handle it on your behalf and on your instructions.

To run the platform we use service providers who may process data on our behalf: cloud hosting and databases, email and messaging providers, payment processors, and the AI provider behind the assistant. We choose providers that offer commercially reasonable protection and we remain answerable to you for what they do with your data.

Some of these providers operate outside Canada, which means your data may be stored or processed in another country and be subject to that country's laws. If that is a problem for your business, tell us before you rely on the affected feature.

If we become aware of a security breach affecting your data we will tell you without undue delay, with what we know and what we are doing about it.

Our privacy policy sets out exactly what we collect, why we collect it, which providers handle it, how long we keep it and how to have it deleted. It is published at /privacy, it is versioned the same way these terms are, and it forms part of this agreement.

AX3L sends messages using credentials you supply — your own email account, your own phone number, your own payment processor. Until you configure them, the platform does not send on that channel at all. Messages therefore go out as your business, not ours.

You are the sender in law. You are responsible for having consent to contact the people you contact, for honouring unsubscribe and STOP requests, and for complying with Canada's Anti-Spam Legislation and any equivalent rules where your recipients are. We provide the tools; the consent is yours to hold.

Do not use the platform to send unsolicited bulk messages, anything misleading, or anything unlawful. We can suspend sending if we reasonably believe you are doing so.

Message and call charges from your own provider are between you and them.

AX3L includes an AI assistant called Axel. It drafts documents, summarises your records, suggests actions, answers questions about your business and — where you have said so — acts. This section sets out exactly what you are permitting when you use it, because a permission nobody can point to is not a permission.

(a) Reading your records. Axel may read the records in your workspace — your clients, jobs, quotes, contracts, invoices, receipts, photos, messages, schedules and time entries — in order to answer your questions and to do what you ask of it. It reads your workspace and no other. It cannot reach another business's workspace, and no other business can reach yours.

(b) Drafting, and sending. Axel always drafts. It sends only where your business has turned the matching switch on in Settings → Setup: sending emails, sending text messages, placing calls, creating and updating records, scheduling work, and placing outbound communications on your business's behalf. Every one of those starts off, is turned on by a person with authority in your business, and can be turned off again in the same place. You are responsible for what you authorise and for reviewing what Axel produces before it reaches a client. Where a switch is off, Axel prepares the work and waits for a person.

(c) Permissions on your phone. In the mobile app four permissions are requested by your phone's operating system — not by us — and each one is yours to grant or refuse at the prompt. Location, only while you are clocking in or on the clock, so a time entry carries where it was made and the crew map can show who is on site. Camera and photos, for the pictures and documents you choose to attach. Microphone, for dictation and for calls made inside the app. Notifications, so the app can tell you about the things you asked to be told about. You can revoke any of them at any time in your phone's settings, and none of them is required to use the rest of the app — refusing one turns off the feature that needs it, and nothing else.

(d) AI processing. To produce a response, the content you submit and the records needed to answer it are sent to our AI provider, Anthropic, processed there, and returned to you. That content is not used to train Anthropic's models, ours, or anybody else's, and it is not shared with other customers. The privacy policy at /privacy names every provider we use and what each of them handles.

(e) Axel is not a professional. It is not a licensed estimator, engineer, lawyer, accountant, safety officer or employment adviser, and nothing it produces is legal, accounting, tax, engineering, safety or employment advice. It can be wrong, it can be incomplete, and it can misread a record. A person must check its output before your business relies on it, quotes from it, sends it, or decides anything on it — and that goes double for anything about a person's employment, or anything where being wrong causes harm you cannot undo.

(f) Everything it does is on the record. Every action Axel takes in your workspace is logged and attributable: what was done, when, on whose authority, and under which setting. You can see that record, and so can we if you ask us to look into something.

(g) You can withdraw this permission. Turn the switches in Settings → Setup off and Axel stops acting on that channel straight away. Revoke a permission in your phone's settings and the app stops using it. Ask for your account to be deleted (Settings → Security) and the permission ends with the account. Withdrawing permission does not undo something already done under it, and it does not change what you owe for the period before.

We may set a fair-use ceiling on AI usage for your account and will tell you what it is.

You can connect your own accounts — email, messaging, payment processing, calendar, social pages — by entering their credentials in the platform. We store those credentials encrypted and use them only to operate the features you turned on.

Those services are provided by other companies under their own terms, and their availability, their charges and their conduct are not ours to control or answer for. If one of them changes or withdraws an interface, the connected feature may stop working.

You must have the right to use any credential you enter, and you must remove it from the platform when you no longer want us to use it.

The platform itself — its software, design, documentation and the AX3L name and marks — is owned by Mivo Technologies. Nothing in this agreement transfers any of it to you, and nothing in it transfers any of it to Mivo North America either: the broker sells the right to use AX3L, it does not own AX3L.

Mivo Technologies grants your business a non-exclusive, non-transferable right to use the platform during your subscription, for your own business operations, subject to these terms. That right reaches you the same way whether you bought directly or through Mivo North America.

You may not copy, resell, sublicense or white-label the platform, attempt to derive its source code, or use it to build a competing product. You may not remove or obscure any attribution the platform displays.

If you send us feedback or ideas, we may use them to improve the platform without owing you anything for them. That does not give us any right to your business data.

Use the platform for your business, lawfully, and in a way that does not harm other customers.

Do not attempt to reach another customer's workspace, probe or breach our security, disrupt the service, upload malware, scrape the platform at scale, or use it to store or transmit anything unlawful.

Do not use the platform to impersonate anyone, to produce a document that misrepresents an insurance, bonding, licensing or certification status your business does not hold, or to make a claim you cannot support. The platform will not knowingly help you do it.

Security research is welcome if you tell us first and give us a reasonable chance to fix what you find, and if you do not touch other customers' data.

We work to keep AX3L available and to fix problems quickly, but we do not promise uninterrupted service. Maintenance, provider outages and events outside our control will sometimes interrupt it.

AX3L is an actively developing product. Features will be added, changed and occasionally removed. We will not remove something you materially depend on without notice, and we will not make a change that materially reduces the service without telling you first.

Support is provided through the channels we publish for your plan, during business hours in Alberta.

We may update these terms. If a change is material we will give you notice in the platform and ask you to accept the new version. Continuing to use AX3L after a version you accepted has been superseded is not agreement to the new one — the new one is presented to you and you accept it or you do not.

You may cancel at any time, effective at the end of your current billing period, by telling us in writing.

We may terminate for cause if you materially breach these terms and do not fix it within 15 days of us telling you, or immediately if your use is unlawful or is harming the platform or another customer. We may also end a subscription on 60 days' notice if we stop offering the service.

For 30 days after termination we will keep your data available so you can export it, and we will help you get it out. After 90 days we delete it from the live platform, and it drops out of our backups on our normal backup cycle.

Any person with a login can ask for their own account to be deleted, from Settings → Security. We record the request and tell the business owner; the owner deactivates the account, and we permanently delete it and the personal details attached to it within 30 days. The business records that person created — jobs, quotes, invoices, messages, time entries — stay with the business, because they are the business's records rather than the individual's.

The sections that are meant to survive termination do: what you owe us up to that point, ownership, confidentiality, disclaimers, liability limits and indemnity.

Each of us may learn things about the other's business that are not public. Neither of us will disclose the other's confidential information to anyone except to people who need it to make this agreement work and who are held to a duty at least as strict.

This does not cover information that is already public, that we each knew before, that we develop independently, or that the law requires us to disclose — and if the law requires it, we will tell the other side where we are allowed to.

We warrant that we will provide the service with reasonable skill and care, and that we have the right to grant the licence in section 9.

Beyond that, and to the extent the law allows, the platform is provided “as is” and we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the service will be error-free, that the AI assistant will be accurate, or that it will meet a requirement you have not told us about.

Nothing here excludes a liability that cannot be excluded under applicable law, or any consumer right you may have that cannot be waived.

Neither of us is liable to the other for indirect, incidental, special, punitive or consequential loss, or for lost profit, lost revenue, lost business opportunity, lost goodwill or the cost of substitute services, even if we were told it was possible.

Our total liability to you for everything arising out of or connected with this agreement is limited to the fees you paid us for the platform in the 12 months before the event giving rise to the claim, or CAD $500 if you had paid nothing.

These limits do not apply to your obligation to pay fees you owe, to either side's breach of confidentiality, to your indemnity under section 16, or to fraud, wilful misconduct, or death or personal injury caused by negligence.

You accept that the price of the platform reflects these limits.

You will defend and indemnify us against third-party claims arising from your data, your use of the platform in breach of these terms, messages you send through it, and documents you issue from it — including a claim by a recipient of a message you sent or a client who received a document you produced.

We will defend and indemnify you against a third-party claim that the platform itself infringes their intellectual property, provided you tell us promptly and let us run the defence.

This agreement is governed by the laws of the Province of Alberta and the federal laws of Canada that apply there, and the courts of Alberta have jurisdiction, without regard to conflict-of-laws rules.

Neither of us may assign this agreement without the other's written consent, except that either may assign it to a successor of its business, on notice.

Nothing here makes us partners, agents or employees of one another. Neither of us can bind the other.

If a court finds part of this agreement unenforceable, the rest keeps working and that part is read as narrowly as it needs to be to become enforceable.

Notices to us go to the address in section 1 and to the email address we publish for support; notices to you go to the email address on your account.

This agreement, together with your order or written offer, is the whole agreement between us about the platform, and replaces anything said before it.

With your permission, which you can withdraw, we may name your business and use its logo as a customer of AX3L.

Pressing Accept records that the person signed in has read and agreed to this version on behalf of your business. We store the version, the time, and the network and device the acceptance came from, as evidence for both of us.

If you do not agree, press Decline. You will be signed out and your business will not be able to use the platform under this version.

You can read this document again at any time in Settings, and download it as a PDF.